return policy
No Refunds or Exchanges
Effective as of 01.01.2021
At Lovebabs Makes, we are committed to providing you with the highest-quality products and services. To maintain transparency and ensure a seamless shopping experience, we have implemented a strict "No Refunds or Exchanges" policy. We understand that this policy may seem unconventional, but we believe in establishing clear guidelines that prioritize fairness and consistency for all our valued customers.
The Reason Behind Our Policy
Our no refunds or exchanges policy is in place to protect both our customers and our business. As a small independent business, we carefully curate and handcraft each product, ensuring its quality. However, once a product has been sold, it becomes nearly impossible for us to guarantee its condition or prevent misuse. By adhering to this policy, we can maintain fairness and focus on delivering unparalleled customer satisfaction.
Transparency and Detailed Product Descriptions
We strongly encourage our customers to review the product descriptions, measurements, and photographs available on our website before making a purchase. Our aim is to provide you with all the information necessary to make an informed decision about your purchase. If you have any concerns or require additional details about a particular item, our dedicated customer support team is always ready to assist you.
Quality Assurance
Quality is our utmost priority at Lovebabs Makes. Each product undergoes rigorous quality checks before leaving our hands and being shipped to you. We take pride in delivering only the finest craftsmanship and materials. However, should you receive a product that does not meet your expectations due to a manufacturing defect, we will be more than willing to address the issue. Simply reach out to our customer support within seven days of receiving your order, and we will make every effort to find a suitable resolution.
Exceptions to Our No Refunds or Exchanges Policy
Although we generally adhere to a strict no refunds or exchanges policy, we recognize that exceptional circumstances may arise. Under the following circumstances, we will consider making an exception:
1. Erroneous or Damaged Shipments: In the event of an incorrect or damaged product being delivered, please contact our customer support team within seven days of receiving the shipment. We will gladly assist you in resolving the issue.
2. Manufacturer's Faults or Defects: If you discover a manufacturing fault or defect with your purchased item within seven days of receipt, please contact us immediately. We will work closely with you to have this issue resolved.